All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at shop@mobilegamesexchange.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Mobile Games Exchange Ltd.
Attn: Returns
RMA #
28 London Road
Derby, DerbyshireDE1 2PA
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Headphones/Earphone
● Clothing items (e.g. Snapbacks/T-shirts)
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+441332 383283
shop@mobilegamesexchange.co.uk
This return policy was created using Termly's Return and Refund Policy Generator.